AI applied to Local Government
Common problems
Things we hear in local authorities.
- I've called three times about the same pothole. (Resident)
- What stage is my application at? (Resident)
- Who took this complaint? (Front desk)
- Did that request come by email or at the desk? (Front desk)
- A document was missing, but nobody told me. (Resident)
- How many issues did we resolve this month? (Executive)
- Whose desk is this review stuck on? (Technical staff)
- Where's the latest regulation? (Technical staff)
- Is this the council's job or the parish's? (Front desk)
- The same question, for the tenth time today. (Front desk)
- I need these numbers for tomorrow's meeting. (Executive)
- The photo of the issue is on someone's phone. (Technical staff)
- Is it fixed? Nobody told me anything. (Resident)
- Do I have to print this to sign it? (Technical staff)
Applications
Faster municipal services,
from request to decision
- Instant answers based on the municipality's own rules
- A list of what to submit for each request
- Sent straight to the right department
- Applications read and classified in seconds
- Key data extracted automatically
- Cases organised, searchable and auditable
- Each case followed stage by stage
- Technical opinions kept in one place
- Alerts before any deadline runs out
- One source of truth for each issue
- Council and parishes handle or delegate each case
- Citizens get answers until the issue is resolved
- Operational indicators always up to date
- Weekly reports prepared automatically
- Answers for decision-makers without waiting for month-end
The journey
From the first service to the whole council.
- 01
Prove it in a real service.
We choose a service that matters to residents, map the data and put the first solution to work with your team.
- Diagnosis
- Workshops
- Production pilot
- 02
Take what works to other services.
We expand the solution to other departments and systems, with training and clear rules for daily work.
- Expansion
- Integration
- Training
- 03
Put your team in control.
Municipal departments keep the training, rules and documentation to run each system day to day without depending on Monolítica.
- Autonomy
- Governance
- Ongoing support
Implementation
Run it where you need it
Standards and security
Built for public sector rules
GDPR
Processing of residents' and staff personal data.
The council knows who can access which data, for what purpose and for how long.
AI Act
EU 2024/1689
European rules for AI systems, with stronger obligations in the public sector.
We document every system and keep critical decisions with people.
QNRCS
Portugal's National Cybersecurity Reference Framework, published by CNCS.
It guides how we protect access, data and integrations.
DL 83/2018
Accessibility of public sector websites and mobile apps.
Interfaces for residents are designed to work for everyone.
Stories
