Terms and Conditions

1.
Provider identification

MONOLÍTICA, LDA (Monolitica), a private limited company (sociedade por quotas) registered with the Commercial Registry Office (Conservatória do Registo Comercial) under sole registration and corporate number 519544323, with registered office at Rua do Sol Nascente, 26, 4.º Direito, 4450-588 Leça da Palmeira, Matosinhos, Portugal. Contact: [email protected].

2.
Purpose

Monolitica provides specialised consulting services for real-world AI adoption - process diagnosis and mapping, followed by the design and implementation of intelligent agents, internal systems, automations, dashboards, integrations, decision-support tools, intelligent reports and new workflows, adapted to each client's operation. The services are provided on a B2B/B2G basis, to legal persons, Public Administration entities and professionals acting in the course of their activity. Contracting with Public Administration entities may be subsidiarily governed by the Public Contracts Code (Código dos Contratos Públicos), without prejudice to the provisions of these Terms.

Adoption may proceed in phases, with workshops, pilots, team training and knowledge transfer. Depending on the project requirements, the systems may be implemented in cloud infrastructure managed by Monolitica, in the client's cloud, or on-premise.

3.
Proposals,
contracts and pricing

There is no self-service subscription or public price list. Each project is preceded by a commercial proposal defining scope, timelines, deliverables and price, formalised in a specific services agreement. Prices are in euros and do not include VAT at the legal rate in force.

4.
Client obligations

• Provide, in a timely manner, the access, information and points of contact necessary for the diagnosis and implementation of the contracted systems.
• Obtain and maintain the consents and other legal bases necessary for the personal data it provides to Monolitica within the scope of the project.
• Not use the systems and deliverables for illegal content, misleading advertising, fraud, or regulated medical, legal or financial advice without the respective licences.
• Maintain the confidentiality of credentials and access to the implemented systems and notify Monolitica of any unauthorised access within 48 hours.
• Be responsible for the accuracy of the data and processes it provides for the diagnosis and configuration of the systems developed.

5.
Use of AI models · limitations

The systems designed and implemented by Monolitica may incorporate third-party language models (for example, OpenAI, Anthropic or Mistral, depending on the project). The outputs of these models are probabilistic and may contain errors, inaccuracies or unexpected content (“hallucinations”). The client undertakes to maintain appropriate human oversight for sensitive cases (for example, decisions affecting residents or employees) and acknowledges that Monolitica does not guarantee the total absence of error nor replace the professional judgement of end users.

6.
Intellectual property

Unless otherwise agreed in the services agreement, the client retains all rights over the data, documents and processes it provides, as well as over the systems and deliverables developed specifically for it within the scope of the contracted project. Monolitica retains the rights over its methodologies, internal frameworks, reusable components and generic know-how, developed before or independently of the project. We grant the client a non-exclusive, non-transferable licence to use the delivered systems, under the terms defined in the contract.

7.
Privacy and data processing

Monolitica acts as a processor under Article 28 GDPR for the personal data it processes on behalf of the client within the scope of a project. The rules are set out in the Data Processing Agreement (DPA), which becomes an integral part of these Terms. See also the Privacy Policy and the list of sub-processors.

8.
Timelines,
deliverables and support

The timelines and deliverables for each project are defined in the proposal and the respective services agreement. Where the contract provides for support or maintenance after delivery, the applicable conditions (scope, duration, response times) are set out in that same contract. There are no standard support conditions applicable beyond what each contract defines.

9.
Limitation of liability

Except in cases of wilful misconduct or gross negligence, where the legal limits apply (Article 809 of the Civil Code (Código Civil)), Monolitica's aggregate liability for any claim is limited to the amounts actually paid by the client in the twelve months preceding the triggering event. Indirect damages, loss of profits, loss of opportunity, data loss on the client's side, or failure of third-party providers outside Monolitica's control are excluded.

10.
Indemnification

The client undertakes to indemnify Monolitica against third-party claims arising from (i) improper or unlawful use of the delivered systems, (ii) data or content provided by the client that infringes third-party rights, or (iii) communications sent without the recipients' consent. Monolitica indemnifies the client against claims of infringement of intellectual property rights over the developed deliverables, up to the limit set out in Clause 9.

11.
Term,
termination and portability

Each project is governed by the duration, milestones and early termination conditions defined in the respective services agreement. After completion or termination, the client's data and deliverables are made available in structured format under the terms agreed in the contract and subsequently deleted, with a deletion certificate issued upon request. Amounts associated with project phases already executed are non-refundable, unless otherwise provided in the contract.

12.
Governing law and jurisdiction

These Terms are governed by Portuguese law. For dispute resolution, the parties elect, to the exclusion of any other, the jurisdiction of the Comarca do Porto (Porto judicial district).